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| If
the answer to your question is not listed below, please
contact us via email at |
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| 1 Using PayPal – Our trusted secure payment service |
| If
you select to pay using our trusted partner, you will
be transferred to a secure server to enter your credit/debit
card details. |
2
Telephone Order
If you would prefer to speak to one of our sales advisors,
payment can be taken over the phone on .
Orders will normally be despatched within 7 days. |
3
Cheque or Postal Order
Please make your cheque payable to Rugstore, 329 Upper
Richmond Road West, East Sheen, London SW14 8QR. |
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FREE DELIVERY ( UK ONLY ) |
| Additional
charges may be incurred for remote UK addresses. All
the prices are in GBP Sterling and do NOT include customs,
shipping and insurances . Our listed prices are subject
to change without prior notice. |
| For deliveries outside
of the UK, please contact us at and we will be happy to provide a quotation. |
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| H |
| We ship via UPS (United Parcel Service) and Parcel Force,
who will ensure that your Purchase arrives with care
and in a secure plastic packaging. |
| Delivery
is usually made within 7 - 28 working days, All deliveries
will require a signature. If no one is at home then
a card will be left with contact details for the courier
and a response must be made within 7 days. Failure to
respond to the courier’s card will result in your
Purchase being returned to us, and an additional postage
charge will be incurred. |
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| If you wish to return your purchase, please inform us
via e-mail within 48 hours of delivery. Once we confirm
acceptance of your return, you must securely package
your Purchase and return it at your expense within 14
working days. Upon receipt and satisfactory inspection
of the item we will issue a refund less the delivery
charges. |
| In
the unlikely event that a item is delivered damaged
or faulty, we will happily exchange or refund your purchase.
If on arrival the packaging is damaged, please ensure
that it is marked on the courier’s delivery note,
as we are unable to pursue any claims against them if
the delivery was marked received in good condition. |
| Once
notified of damages or faults we will arrange for our
courier to collect your Purchase and a replacement or
full refund will be issued once the item has been received
and inspected. |
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| Our Commitment To Privacy: |
| Your
privacy is important to us. To better protect your privacy
we provide this notice explaining our online information
practices. To make this notice easy to find, we make
it available on all our pages and at every point where
personally identifiable information may be requested. |
| The
Information We Collect: |
| This
notice applies to all information collected or submitted
on the Rugstore website. On some pages, you may be able
to order products, make requests, and register to receive
materials. The types of personal information collected
at these pages are: Name,
Address, Email address, Phone number, Credit/Debit,
Card Information (etc.) |
| We
will safeguard, according to strict standards of security
and confidentiality, any information you share with
us. |
| We
will limit the collection and use of customer information
to the minimum we require to deliver our services to
you, which includes advising you about our products,
our services and other opportunities, and to administer
our business. |
| We
will permit only authorized employees, who are trained
in the proper handling of customer information, to have
access to that information. |
| The Way We Use Information: |
| We
use the information you provide about yourself when
requesting information or services only to complete
that request. We do not share this information with
outside parties except to the extent necessary to complete
that order. |
| We
use return email addresses to answer the email we receive.
Such addresses are not used for any other purpose and
are not shared with outside parties. |
| We
use non-identifying and aggregate information to better
design our website. For example, we may tell the design
team that X number of individuals visited a certain
area on our website, or that Y number of men and Z number
of women filled out our Membership form, but we would
not disclose anything that could be used to identify
those individuals. |
| Finally,
we never use or share the personally identifiable information
provided to us online in ways unrelated to the ones
described above without also providing you an opportunity
to opt-out or otherwise prohibit such unrelated uses
{except as may be required by law}. |
| We
will always maintain control over the confidentiality
of our customer information. |
| We
will tell customers in plain language initially, how
they may remove their names from our marketing lists.
At any time, customers can contact us to remove their
names from such lists. |
| Whenever
we hire other organizations to provide support services,
we will require them to conform to our privacy standards
and to allow us to audit them for compliance. |
| We
will attempt to keep customer files complete, up to
date, and accurate. We will tell our customers how and
where to conveniently access their information (except
when we are prohibited by law) and how to notify us
about errors which we will promptly correct. |
| Our
Commitment To Data Security: |
| To
prevent unauthorized access, maintain data accuracy,
and ensure the correct use of information, we have put
in place appropriate physical, electronic, and managerial
procedures to safeguard and secure the information we
collect online. |
| How
You Can Access Or Correct Your Information: |
| You can access all your personally identifiable information
that we collect online and maintain by contacting us
on . We use this procedure to better safeguard
your information. |
| You
can correct factual errors in your personally identifiable
information by sending us a request that credibly shows
error. |
| To
protect your privacy and security, we will also take
reasonable steps to verify your identity before granting
access or making corrections. |
| How
To Contact Us: |
| Should you have other questions or concerns about these
privacy policies, please call on 020 8876 0070 or send
an email to |
| Cookies: |
| In order to provide better service or to address security
hazards, we will occasionally use a "cookie."
A cookie is a small piece of information which a Web
site stores on your Web browser on your PC and can later
retrieve. The cookie cannot be read by a Web site other
than the one that set the cookie. We use cookies for
a number of administrative purposes; for example, to
store your preferences for certain kinds of information
or to store a password so that you do not have to input
it every time you visit our site. |
| Most cookies last
only through a single session, or visit to our site.
None will contain information that will enable anyone
to contact you via telephone, e-mail, or any other means.
You can set up your Web browser to inform you when cookies
are set or to prevent cookies from being set. |
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| Your
use of this website to purchase goods is governed by
these terms and conditions as well as our privacy policy
and website security of use . Please read these documents
carefully before using our site or placing an order.
By placing an order you agree to the terms and conditions
set out below. |
| 1.
General information about us |
| Rugstore
329 Upper Richmond Road West
East Sheen
London
SW14 8QR
Telephone: . |
| 2. How to conclude a contract with us using this website |
| These
are the steps you need to take to conclude a contract
with us: |
| (1) Make sure you have read and understand our terms. |
| It
is your responsibility to read the legal terms on our
website carefully and to raise any problems with us
before you place your order. This includes these terms
and conditions, our security use and our privacy policy. |
| (2)Browse our information. |
| You
can browse Rugstore web site by different features such
as by origin, by category, by age or by price range
on our 'Search' pages. |
| This
website contains information about our goods which you
will need to know before you place your order including
descriptions of our goods, current prices (including
VAT, delivery and returns policies. |
| The information about the goods on our website constitutes
an "invitation to treat" and is not a contractual
offer from us which you may accept. This means that
we reserve the right to correct any errors in that information
without liability to you. It also means that in no circumstances
will we be contractually bound to supply you with goods
on the basis of any incorrect information, even if that
information is repeated in your order. |
| (3)Select the goods you wish to purchase. |
| Simply
click on to the ' Add to Cart or Buy Now' button, you
will then be directed to Rugstore secure encrypted web
links with PayPal. |
| You
can select any items you wish to purchase by clicking
on the "Add to Cart or Buy Now' button, you will
then be directed to Rugstore secure encrypted web links
with PayPal. You will be taken to your shopping basket
to view the contents. The shopping basket screen lists
your current selection of items with description, price
and current subtotal. You can edit the contents of your
basket and remove any input errors by removing items
or changing quantities. |
| 3. Making a Purchase |
| If
you would prefer to speak to one of our sales advisors,
payment can be taken over the phone on.
Orders will normally be despatched within days. |
| To purchase the items in your basket and proceed with
your order using our secure online purchasing facility,
click on the "Checkout" button on the shopping
basket screen. Please note, PayPal's Account Optional
service is provided by PayPal (Europe) Ltd (PayPal)
which is authorised and regulated by the Financial Services
Authority in the United Kingdom (FSA) as an Electronic
Money Institution (ELMI). |
| When you use your credit or debit card to purchase items
via PayPal Account Optional, a sum of electronic money
equivalent to the amount of the purchase you are making
is issued by PayPal and credited to the Rugstore’s
PayPal account as payment for the goods or services
you are purchasing. Your credit or debit card is therefore
being used for the purchase of an amount of e-money
which is in turn being used as payment for the goods
or services from Rugstore. Your credit or debit card
statement will therefore show PayPal as the merchant
and not Rugstore from whom you are purchasing the goods
or services. |
| PayPal
will not open a PayPal account for you when you use
your credit or debit card with PayPal Account Optional.
Your use of the PayPal system via PayPal Account Optional
is a one-off transaction only. However, PayPal will
retain the information you provide via Rugstore in relation
to your use of PayPal Account Optional in accordance
with our Privacy Policy in order to (1) enable you to
use PayPal Account Optional for further one-off transactions
subject to the paragraph below, (2) to enable us to
monitor the use of PayPal Account Optional for risk
management purposes and (3) to make it easier for you
to open a PayPal account in the future. |
| You
will only be able to use PayPal via PayPal Account Optional
for up to [10] transactions before PayPal will require
you to open a PayPal account with PPEL to enable further
use of the PayPal system via Rugstore. At that point
you will be required to enter into PayPal's standard
user agreement to govern the ongoing relationship with
PayPal. |
| You
will be asked to provide certain information we need
to enable us to process your order such as your preferred
delivery address and payment details. It is your responsibility
to provide us with sufficient information to process
you order. We will acknowledge receipt of your order
by email. This is not our acceptance of your order,
but confirmation that it has been received. |
| Payment
by credit card will take approx. 10 working days for
funds to clear via PayPal, please be patient. |
| 4 Wait for acceptance of you order |
| You
may not assume we have accepted your order until we
send you an acceptance by email. Only if and when you
receive our acceptance will we have a binding contract
between us. |
| You
may receive acknowledgement from our payment processor
advising you whether or not your credit or debit card
payment has been authorised. This acknowledgement relates
to your payment only and is not our acceptance of your
order. |
| We will be entitled to refuse to accept your order if in
our sole discretion we consider it necessary. In particular
we must receive payment of the whole of the price for
the goods that you order before your order can be accepted.
If we refuse your order we will let you know as soon
as we can. If we accept your order we will inform without
undue delay. |
| Once we have entered into a contract with you we shall supply
you with the items specified in your order in accordance
with the terms of the contract. |
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| We can only conclude the contract with you in English and
not in any other language. The contract between us will consist of: |
| (1) these terms
and conditions together with our terms of security and
privacy policy, |
| (2) your order |
| (3) our acceptance.
We will not file the concluded contract between us online
and you should therefore print out and retain copies
of each element of the contract. |
| a. Price |
| The
prices payable for goods that you order as well as any
applicable VAT are as set out in our website. |
| b.
Cancellations & Returns |
| Goods can be returned within 14 days of delivery should it
be unsatisfactory. The item must be returned undamaged,
in its original condition and packaging. You are responsible
for the cost of returning the item. |
| Once we have received the item and are happy it has been
returned in the same condition as it was dispatched,
we will issue you with a full refund on the purchase
price, minus our delivery costs. Alternatively you can
choose to accept a credit for the full price of the
item you ordered. This can be used towards the purchase
of another item. |
| Because our products are unique they are subject to
availability. By using high-tech digital camera we have
tried to show our items with several resolutions to
tolerate the restrictions on digital photography and
internet media but still we can not 100 % guarantee
for especially the colors of the carpets and kilims.
Product Descriptions were prepared as much as our knowledge
for guidance purpose only.You can still return your
item for a refund, however they will not be deemed faulty
and you will be responsible for the return costs. |
| c. Our rights to cancel the contract |
| We may cancel the contract between us if: |
- the goods you have ordered are unavailable for any
reason;
- we
do not deliver to your area; or
- one
or more of the goods you ordered was listed at an
incorrect price due to a typographical error or an
error in the pricing information.
- If
we do cancel your contract for either of these reasons
we will notify you by e-mail and provide you with
a full refund. We will not be obliged to offer any
additional compensation for disappointment suffered.
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| d. Delivery of goods to you |
| We will deliver the goods ordered by you to the address
you give us for delivery at the time you make your order. |
| Deliveries are usually 7 - 28 working days. We will not be obliged
to offer any additional compensation if the goods are
not delivered within this time frame. You will be informed
by email once your order has been dispatched, stating
details of the courier used and the consignment note
number, a signature will be required upon delivery of
your order. (Subject to the correct email address being
entered when placing your order). |
| Yes, a signature will be required upon delivery of your order. |
| You will become the owner of the goods you have ordered
when they have been delivered to you. Once goods have
been delivered to you they will be held at your own
risk and we will not be liable for their loss or destruction. |
| 4. Our liability to you |
| a. Your remedy for damaged goods In the unlikely event
that the goods we deliver are not what you ordered or
are damaged / defective, or the delivery is of an incorrect
quantity, you must notify us within 14 days of receiving
it. |
| We will then, at our option: |
- make good any shortage or non-delivery; or
- replace
any item that following our inspection are damaged
or defective; or
- refund
the amount paid by you for the goods in question.
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| b. Limitations on our liability to you |
| You are responsible for observing and complying with
all applicable regulations and legislation which affect
your purchase and subsequent use of our goods. This
includes obtaining all necessary customs, import or
other permits to purchase goods from our site. Certain
national laws may prohibit the importation or exportation
of certain of our goods to you. |
| We make no representation and accept no liability in
respect of the export or import of the goods you purchase. |
| To
the extent that law permits us to do so, we exclude
all our liability to you for any direct, indirect or
consequential loss, damage or expenses (including loss
of profits, business or goodwill) howsoever arising
out of any problem relating to the goods you buy from
us, other than the remedies listed in paragraph c above. |
| If a court does decide we are liable to pay you compensation,
that compensation will be limited to the amount paid
by you for the goods in question. |
| Please note that nothing in this section of these terms and
conditions (or in any other section) is intended to
limit any rights you might have as a consumer or other
statutory rights that may not be excluded by law, nor
in any way to exclude or limit our liability to you
for any death or personal injury resulting from our
negligence of for fraudulent misrepresentation. |
| 5. Things you should know |
| a. Events beyond our control |
| We shall have no liability to you for any failure to
deliver goods you have ordered or any delay in doing
so or for any damage or defect to goods delivered that
is caused by any event or circumstance beyond our reasonable
control including, without limitation, strikes, lock-outs
and other industrial disputes, breakdown of systems
or network access, flood, fire, explosion or accident. |
| b. Invalidity If any part of these terms and conditions
is unenforceable (including any provision in which we
exclude our liability to you) the enforceability of
any other part of these conditions will not be affected. |
| c. Privacy |
| You acknowledge and agree to be bound by the terms of our
privacy policy. |
| d. Third party rights |
| A person who is not a party to this contract has no right
under the UK Contracts (Rights of Third Parties) Act
1999 to enforce any term of this contract but this does
not affect any right or remedy of a third party that
exists or is available apart from that Act. |
| e. Governing law |
| The contract between us shall be governed by and interpreted
in accordance with English law and the English ourts
shall have jurisdiction to resolve any disputes between
us. |
| f. Entire agreement |
| These terms and conditions together with our terms of sercurity
and privacy policy, your order and our acceptance set
out the whole of our agreement relating to the supply
of the goods to you by us. Nothing said by any sales
person on our behalf should be understood as a variation
of these terms and conditions or as an authorised representation
about the nature or quality of any goods offered for
sale by us. Except for fraud or fraudulent misrepresentation,
we shall have no liability for any such representation
being untrue or misleading. |
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